Privacy Policy
Effective Date: July 1, 2025 · Last Updated: July 2025
This Privacy Policy describes how Kiwi Hotel Group LLC, doing business as Kiwi Inn ("Kiwi Inn," "we," "us," or "our"), collects, uses, and shares information when you visit our website at www.staykiwi.com, contact us, or make a reservation.
Information We Collect
We may collect the following categories of personal information:
- Name and contact information (email address, mobile telephone number, mailing address)
- Reservation and stay details (dates, room type, number of guests, special requests)
- Payment information (processed by our payment service providers; we do not store card data)
- Communication preferences and the contents of messages you send to us
- Website usage data (pages visited, referring URLs, browser type, IP address, device identifiers)
- Analytics data collected automatically via Google Analytics
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and reservation requests
- Manage, confirm, and fulfill reservations
- Provide check-in and checkout information
- Communicate about a current or requested stay
- Respond to guest-service requests and coordinate services
- Send reservation-related SMS and email communications
- Maintain business records and comply with applicable legal requirements
- Analyze website traffic and improve our website
SMS Privacy Notice
Kiwi Hotel Group LLC, doing business as Kiwi Inn, may collect your name, mobile telephone number, email address, reservation information, stay details, communication preferences, and the contents of communications you send to us.
We use this information to respond to inquiries, manage reservations, provide check-in and checkout information, communicate about a current or requested stay, respond to guest-service requests, coordinate services, maintain business records, and comply with applicable legal requirements.
We may share personal information with service providers that assist us with reservation management, payment processing, communications, website hosting, information technology, security, and other business operations, as permitted by law.
No mobile opt-in information or text message consent will be shared with third parties or affiliates.
We do not sell SMS consent information. Mobile information obtained for SMS consent will not be used by third parties or affiliates for their own marketing purposes.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or call Kiwi Inn at (714) 948-2777.
How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers that assist us with reservation management, payment processing, communications, website hosting, information technology, security, and other business operations.
- Legal and regulatory authorities when required by law or to protect our rights.
- Business transfers in connection with a merger, acquisition, or sale of assets.
No mobile opt-in information or text message consent will be shared with third parties or affiliates for their own marketing purposes.
Cookies and Analytics
Our website uses Google Analytics to collect anonymous usage data (such as pages visited and time on site). This data is aggregated and does not identify you personally. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
We may also use cookies and similar technologies to improve website functionality. Most browsers allow you to control cookie settings through your browser preferences.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, provide services, and comply with our legal obligations. Reservation records are generally retained for a minimum of three years.
Your Choices
- SMS opt-out: Reply STOP to any SMS message from us at any time.
- Email opt-out: Contact us at hello@staykiwi.com to request removal from email communications.
- Access or deletion: Contact us to request access to or deletion of your personal information, subject to applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Kiwi Hotel Group LLC, dba Kiwi Inn
- 18382 Beach Blvd, Huntington Beach, CA 92648
- Phone: (714) 948-2777
- Email: hello@staykiwi.com
See also: SMS Terms of Service